Privacy Policy

Last updated: June 2026

Byron Bay Chiropractic Centre ("we", "us", "our") is committed to protecting your privacy. We handle personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect, why, and how we manage it.

The information we collect

Depending on how you interact with us, we may collect:

• Contact details such as your name, phone number, email and address.
• Health information relevant to your care, including your health history, symptoms, examination findings, treatment notes and progress. Health information is "sensitive information" under the Privacy Act and is given a higher level of protection.
• Appointment and account details, including bookings, billing and health-fund or Medicare information where applicable.
• Website data, such as basic analytics and information submitted through online forms or our booking system.

How we use your information

We use your information to provide and manage your chiropractic care, to communicate with you about appointments and your treatment, to process payments and claims, to meet our legal and professional obligations, and to improve our services. We will only use it for the purpose it was collected or a directly related purpose you would reasonably expect.

Consent

By providing your information and attending for care, you consent to us collecting and handling it as described in this policy. You can withdraw consent or ask us to stop contacting you at any time by contacting us using the details below, though this may affect our ability to provide care.

Disclosure

We do not sell your information. We may share it only where necessary, for example with other health practitioners involved in your care (with your consent), with health funds, Medicare or insurers for claims, with our service providers (such as our practice-management and booking software) under confidentiality obligations, or where required or authorised by law.

Storage and security

Your records are stored securely, whether in physical or electronic form, and access is limited to authorised team members. We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we retain health records for the period required by law.

Accessing and correcting your information

You may request access to the personal and health information we hold about you, and ask us to correct it if it is inaccurate or out of date. Contact us using the details below and we will respond within a reasonable time. In limited circumstances permitted by law we may decline access, in which case we will explain why.

Cookies and website analytics

Our website may use cookies and analytics tools to understand how visitors use the site and to improve it. You can disable cookies in your browser settings, though some features may not work as intended.

Complaints

If you have a concern about how we have handled your information, please contact us first so we can address it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact us

Byron Bay Chiropractic Centre
7 Grevillea Street, Byron Bay NSW 2481
Phone: 02 6680 9991
Email: admin@byronchiro.com

We may update this policy from time to time. The current version will always be available on this page.